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Our Return Policy:

At WeddingAccessories.net, we want you to be completely satisfied with your purchase, so if any product does not meet your expectations, simply return it and we will provide you with a refund or exchange, provided the following conditions are met:

The product has not been used, except for items such as shoes and gloves that have been examined for fit.  An exchange or refund will not be given for products that have been used or products that have been damaged as the result of customer misuse or neglect.

The product is returned in its original packaging and the product's packaging has not been damaged (for example, product packaging such as shoe boxes, cake top boxes, and plastic wrapping must be returned undamaged and should not be used as the return shipping carton). 

You request an RMA number within 15 days of receiving your order and clearly mark the number on the outside of the shipping carton.  No RMA numbers will be issued after this 15 day period.  Return packages without a clearly marked RMA number will not be accepted and will be returned at the shippers expense.

The product is returned within 15 days of receiving an RMA number.  Absolutely no return packages will be accepted after this time period.  Please return all products via UPS or insured Parcel Post.  These shipping methods allow for tracking and compensation of lost or damaged packages.  We will not assume responsibility for lost or damaged packages if other shipping methods are used.

You enclose the original sales receipt (photo copies accepted).

Please note our exceptions for personalized products and undergarments.

PLEASE NOTE:

Returned items may be subject to a 15% restocking fee.

Shipping costs for returns are not refundable.

Damaged or Defective Products:
To insure the highest possible quality, we fully inspect each product before it ships.  We also fully guarantee all of our products to be free from factory and workmanship defects.  If any product is found to be defective, or has been damaged in shipping, we will arrange for return shipping and provide you with a refund or exchange, provided the conditions listed in our return policy are met.

Personalized Products:
Products that have been engraved, embroidered, or otherwise personalized are not eligible for return or refund, except where provided for within our return policy for "Damaged or Defective Products."

Undergarments:
We can not accept returns or exchanges on any of our undergarments, except where provided for within our return policy for "Damaged or Defective Products."

RMA Request:

In order to return, exchange, or replace any item purchased from WeddingAccessories.net, you must request a Return Merchandise Authorization (RMA) number.  Please use the RMA Request Form below.  Once you have received your RMA number, you must clearly mark the RMA number on the shipping box containing the product you wish to return.  Please be aware that no return will be accepted without a clearly marked RMA number.  Please be sure to read and follow our return policy.

WeddingAccessories.net
Attn: Returns
9715 Kincaid Dr.
Suite 1270
Fishers, IN  46037

To Obtain an RMA Number, please contact us by email or complete the following form:

RMA Request Form

Name:
Order Number:
Date of Purchase:
Email Address:
Reason for Return:
Please list each product that you wish to return and indicate whether you wish to return it for a refund or for an exchange:

If you have any questions about returning products to WeddingAccessories.net, please contact us.

 

  Copyright © 2008 FTDF, Inc. and WeddingAccessories.net. All rights reserved  -  Dedicated to Paul-Benjamin 
Wedding Accessories HOME Contact Wedding Accessories Information at Wedding Accessories Shipping Information at Wedding Accessories Returns Information at Wedding Accessories Search for Wedding Accessories Links for Wedding Accessories